Prima Music strives to achieve 100% customer satisfaction. We understand that this means there will be times when you would like to return an item to us. The information below provides our policy on returns and the procedure to follow in the event of a return. If, at any time, you would like to speak with someone regarding the items received or to arrange for a return, please contact us at (877) 877-5743 or send an email to customerservice@primamusic.com.

May I return merchandise to Prima Music?

Yes. Within 10 days of the receipt of your order, you may return any item for a refund provided that the:

• Your return is authorized by our Customer Service Department - (877) 877-5743 or email customerservice@primamusic.com
• Item is in new condition with original packaging and accessories
• Item was received damaged or defective
• Incorrect item was shipped
• The item was not a special order. Special ordered items are not returnable.
• The item was purchased from Prima Music.

We do not accept returned items more than 20 business days after delivery.

Do I have to pay the shipping to send something back?

If you are returning an item because of an error on our part or because of a defect, we will refund the delivery charges incurred in sending the item to you and your costs in returning it to us.

If your return is not the result of our error, the shipping costs associated with your return will be deducted from the amount of the credit or refund. Once your return has been received, a credit or refund will be issued within 21 days and an e-mail confirmation will be sent. These returns are subject to the return fees listed below.

Will I receive full credit for my returned items?

Once your returned items have arrived, you will receive a credit on the card used to purchase the items. You will receive credit equivalent to the amount paid for the items, with the following exceptions:

• All returns are subject to a 15% restocking fee.
• All returned items that were backordered will be charged a 15% restocking fee.
• Any item that has been damaged in transit is subject to a 25% restocking fee.
• Any item that is deemed to be in unsalable condition will be given a 50% credit.
• If the remaining balance of the order after return items have been credited is less than $10, the credit amount will be reduced by $2.
• If the returned item or items constitutes all of the items in the order, the credit will be reduced by any cost to ship the order to you, less the shipping amount you paid, plus a $2 handling fee.
• Any unauthorized returns, including items not purchased from Prima Music, will receive no credit.

What about clearance center items, are they returnable or replaceable?

No, many of the items in our Clearance Center are 'one of a kind'. They may have slight blemishes or represent the last of a discontinued item. We do not accept returns of any item purchased from our Clearance Center. Any item returned to us that was purchased in our Clearance Center will receive no credit. In addition, if any Clearance Center item is lost in transit once shipped from our warehouse, we will honor no claim for replacement of such items, even if insurance was purchased or the carrier provides insurance for the shipment. Prima Music, at its discretion, may refund the amount paid for any Clearance Center items lost in transit, depending upon whether we can recoup the value of the lost items from the carrier. If this situation arises, please contact our Customer Service department at (877) 877-5743.

How do I return something to Prima Music?

To return an item, please contact our Customer Service department at (877) 877-5743, or email us at customerservice@primamusic.com within the first ten (10) days after receipt of your order. You will be provided with a Return Merchandise Authorization (RMA) number that must be included when sending your merchandise back. Returns will not be accepted without a RMA number.

If you are replying by email, please include the Order Number and the Product Number(s) for all items you wish to return. In the case of a defective product or incorrect shipment, please provide information in your communication on the defect . All returned items must be received within ten (10) business days from the time the RMA number is generated. For items returned after the ten (10) day period, only 50% credit will be given.

After packaging the items for return, you must write the RMA number on the outside of the package. The RMA number is only good for the products authorized for return. Return packages must be returned using a delivery service that provides tracking information (UPS, Federal Express). Do not send your package via the US Postal Service.

Send your return to the following address:

Prima Music
Customer Service Department
521 Rising Star Road
Brooks, GA 30205

Prima Music values the relationship we enjoy with our customers, and we are committed to responsible information handling practices. We recognize your right to confidentiality and your expectation of privacy protection. The information we collect on our site is intended to provide the music teaching community with a superior shopping experience.

What information does Prima Music collect?

When you register for membership or place an order, we collect personal information such as your contact information (name, email address, phone number), billing/shipping information (credit card number, shipping address), and, occasionally, survey or personal preference information relating to the products that we sell. When submitting personal information we will identify which fields are required in order to complete your request. In addition, during your visit our server may collect information on the pages visited and any search terms you entered on the site.

How is this information used?

We use the information you provide in order to:

• Fulfill requests for products or information
• Contact you about the status of your order
• Provide customer service
• Measure and improve the effectiveness of our site or our marketing programs
• Offer new products and services
• Email you with product details, special offers, and site enhancements. Prima Music will provide you with the opportunity to opt-out of having your information used for marketing communications.

How does Prima Music secure my personal information?

When you place an order at Prima Music, your personal information and credit card information are encrypted using Secure Socket Layer (SSL) encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted while being transferred to us.

Does the Prima Music site use cookies?

Yes. In order to personalize your experience at Prima Music, we use a feature on your Internet browser called a cookie. A "cookie" is a small data file that a Web site may send to your browser and which may then be stored on your system. We use cookies to let us know that you are a prior customer and to retrieve certain information previously provided by you to us, so that you do not need to re-enter this information every time you shop at the site. Cookies are not used to access information entered on the secure server. This information can only be accessed when you enter your name and password.

Does Prima Music share the information I have provided?

Prima Music is a wholly owned subsidiary of Mitchell Commerce Corporation. As such, any information you provide may be combined or shared between entities and subsidiaries of Mitchell Commerce Corporation. Mitchell Commerce Corporation may enter into an agreement with other companies or individuals to perform functions on our behalf. These functions may include sending promotional e-mails; serving advertisements, analyzing data, providing marketing assistance, processing credit card payments, and fulfilling and delivering orders. These companies and individuals will have access to information necessary to perform their functions. They will not be allowed to use the information for any other purpose and will be bound to the terms of our privacy policy. We may share non-personal, summary, or aggregate customer data with partners and other third parties. In addition, we may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also release personal information in the event of a corporate sale, merger, reorganization, dissolution or similar event.

Your Consent

By using our Web site, you consent to the collection, use, and disclosure of information by Prima Music and to the terms of this privacy policy. If we ever change our privacy policy, we will post any changes on this page so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it. If we were to make a material change to our privacy policy, we will either post a notice on our Web site or send you an e-mail.

Your Comments

We welcome your feedback. If you have questions or comments about our privacy policies, feel free to send us an e-mail at info@primamusic.com.