Prima Music strives to achieve 100% customer satisfaction. We understand
that this means there will be times when you would like to return an
item to us. The information below provides our policy on returns and
the procedure to follow in the event of a return. If, at any time, you
would like to speak with someone regarding the items received or to
arrange for a return, please contact us at (877) 877-5743 or send an
email to firstname.lastname@example.org.
May I return merchandise to Prima Music?
Yes. Within 10 days of the receipt of your order, you may return any
item for a refund provided that the:
- Your return is authorized by our Customer Service Department - (877)
877-5743 or email email@example.com
- Item is in new condition with original packaging and accessories.
- Item was received damaged or defective.
- Incorrect item was shipped.
- The item was not backordered, special ordered, or imported. Backordered items are not
returnable. Your order confirmation will identify which items are in-stock at the time of your order. All other items are generally not returnable, as they must be purchased from our suppliers on your behalf and we cannot return them to the supplier. You can request an exception by contacting our Customer Service Department at (877) 877-5743 or email firstname.lastname@example.org. Any authorized returns will be subject to a 50% restocking fee.
- The item was purchased from Prima Music.
We do not accept returned items more than 20 business days after delivery.
Do I have to pay the shipping to send something back?
If you are returning an item because of an error on our part or because
of a defect, we will refund the delivery charges incurred in returning it to us.
If your return is not the result of our error, the shipping costs
associated with your return will be deducted from the amount of the
credit or refund. Once your return has been received, a credit or refund
will be issued within 21 days and an e-mail confirmation will be sent.
These returns are subject to the return fees listed below.
Will I receive full credit for my returned items?
Once your returned items have arrived, you will receive a credit on
the card used to purchase the items. You will receive credit equivalent
to the amount paid for the items, with the following exceptions:
- All returns are subject to a 15% restocking fee.
- Any authorized return of backordered items will incur a 50% restocking fee.
- Any item that has been damaged in transit to us is subject to a 75% restocking
- Any item that is deemed to be in unsalable condition will receive no credit.
- If the remaining balance of the order is less than $10 after return items have been credited , the credit amount will be reduced by a $2 handling fee.
- If the returned item or items constitutes all of the items in the
order, the credit will be reduced by any cost to ship the order to
you, less the shipping amount you paid, plus a $2 handling fee.
- Any unauthorized returns, including items not purchased from Prima
Music, will receive no credit.
What about clearance center items, are they returnable or replaceable?
No, many of the items in our Clearance Center are 'one of a kind'.
They may have slight blemishes or represent the last of a discontinued
item. We do not accept returns of any item purchased from our Clearance
Center. Any item returned to us that was purchased in our Clearance
Center will receive no credit. In addition, if any Clearance Center
item is lost in transit once shipped from our warehouse, we will honor
no claim for replacement of such items, even if insurance was purchased
or the carrier provides insurance for the shipment. Prima Music, at
its discretion, may refund the amount paid for any Clearance Center
items lost in transit, depending upon whether we can recoup the value
of the lost items from the carrier. If this situation arises, please
contact our Customer Service department at (877) 877-5743.
How do I return something to Prima Music?
To return an item, please contact our Customer Service department at
(877) 877-5743, or email us at email@example.com
within the first ten (10) days after receipt of your order. You will
be provided with a Return Merchandise Authorization (RMA) number that
must be included when sending your merchandise back. Returns will not
be accepted without a RMA number.
If you are replying by email, please include the Order Number and the
Product Number(s) for all items you wish to return. In the case of a
defective product or incorrect shipment, please provide information
in your communication on the defect . All returned items must be received
within ten (10) business days from the time the RMA number is generated.
For items returned after the ten (10) day period, only 50% credit will
After packaging the items for return, you must write the RMA number
on the outside of the package. The RMA number is only good for the products
authorized for return. Return packages must be returned using a delivery
service that provides tracking information (UPS, Federal Express). Do
not send your package via the US Postal Service.
Send your return to the following address:
Customer Service Department
55 Highway 85
Senoia, GA 30276